Preparing workspace
This guide helps patients understand what information is useful before an appointment and what medical aid decisions remain with the payer.
Before requesting care, prepare scheme name, member number, dependant details, reason for visit, referral notes, and any authorisation documents.
The care team needs enough context to understand the patient, the plan, and the appointment reason.
Good Health can support information collection and routing. Benefit approval, exclusions, and final payment rules remain with the medical aid provider.
Submit details early, avoid vague appointment requests, and keep phone/email reachable for follow-up questions.
Yes. Good Health can use your details to understand what follow-up is needed before care is confirmed.
Coverage depends on the plan, authorisation rules, exclusions, and the selected provider.
Include the scheme, member details, and reason for care.